Frequently Asked Questions

Orders

How can I place an order?

You can place your order directly on our website. Simply choose the items you want, add them to your cart, and follow the steps to complete your purchase.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to help, as long as the order has not yet been shipped.

Shipping

What are the delivery times?

Orders are usually processed within 1-2 business days. Delivery time depends on your location, but is generally 3-5 business days within Portugal.

Do you ship internationally?

Yes, we ship to several countries. International shipping times and costs vary depending on the destination.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of receiving your order, provided the items are in perfect condition, unworn, and with the original tags attached.

How do I return an item?

To start a return, please contact our customer support team. We will provide all the necessary instructions.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Yes, we use SSL encryption technology to ensure that all your payment information is completely secure.

Still have questions?

If you didn't find the answer to your question, feel free to contact us. We're here to help!